Learn more about MaRS’ accessible customer service policies, practices and procedures in our Guest Accessibility Package (GAP). You may request alternative formats of this package at any time by contacting Security at (416) 673-8101.<\/p>\n
[download url=”https:\/\/marsdd.com\/wp-content\/uploads\/2015\/08\/MaRS-Guest-Accessibility-Package.pdf” type=”pdf”]MaRS Guest Accessibility Package[\/download]<\/p>\n
MaRS Discovery District (\u201cMaRS\u201d) supports the full inclusion of persons with disabilities as set out in the Canadian Charter of Rights and Freedoms, Ontario Human Rights Code, the 2001 Ontarians with Disabilities Act (ODA) and the 2005 Accessibility for Ontarians with Disabilities Act (AODA).<\/p>\n
This policy has been prepared to outline what clients may expect of MaRS and ensures compliance within the AODA legislation. MaRS will make reasonable efforts and use all means at its disposal to ensure that the information or service requested is provided in a manner that is consistent with the principles of independence, dignity and equality. This policy applies to MaRS employees, volunteers, contractors and agents (\u201cMaRS Staff\u201d) that interact with members of the public on behalf of MaRS.<\/p>\n
MaRS will communicate with people with disabilities in ways that take into account their disability. MaRS Staff will communicate in a means that enables persons with disabilities to communicate effectively for the purpose of using, receiving and requesting MaRS services and facilities.<\/p>\n
In the event of a planned or unexpected disruption to services or facilities for clients with disabilities, MaRS Discovery District will notify clients promptly.<\/p>\n
This notice will include the following information:<\/p>\n
The notice will be placed at all public entrances and reception areas.<\/p>\n
When possible, every effort will be made to reduce disruption to individuals with disabilities using MaRS services or facilities by contacting them and\/or arranging alternate meeting\/work locations or alternative means of accessing MaRS information.<\/p>\n
People with disabilities often use personal assistive devices to help them with daily living. They include any auxiliary aids such as communication aids, cognition aids, personal mobility aids and\/or medical aids. Members of the public who are disabled usually bring these devices with them.<\/p>\n
MaRS will ensure that its staff is trained and familiar with various assistive devices that may be used by clients with disabilities while accessing MaRS services. MaRS Staff will always ask before assuming assistance is required.<\/p>\n
MaRS welcomes people with disabilities and their service animals. Service animals are allowed on the parts of MaRS premises that are open to the public.<\/p>\n
Members of the public with varied disabilities utilize service animals as a way to overcome barriers. Service animals are not pets\u2014they are working animals. A few examples of service animals include dogs used by people who are blind, hearing alert animals for people who are deaf or hard of hearing, and animals trained to alert an individual to oncoming seizure and lead them to safety.<\/p>\n
MaRS will permit any person with a disability who is accompanied by a guide dog or other service animal to enter MaRS premises (those areas open to the public) with the service animal and keep the animal with him\/her.<\/p>\n
MaRS Staff may ask to see documentation to ensure that the animal brought on to the premises is a certified service animal.<\/p>\n
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on MaRS premises (those areas open to the public) and MaRS will ensure that the individual needing the support person will have access to this person at all times.<\/p>\n
Some individuals with disabilities rely on support persons in order to help with communication, mobility, personal care, medical needs, or access to services. A support person may be a paid professional, a volunteer, a family member or a friend of the person with a disability and does not necessarily need to have special training or qualifications.
\nFees will not be charged for support persons for programs that are sponsored solely by MaRS.<\/p>\n
MaRS will provide appropriate training to MaRS Staff who deal with the public on their behalf.<\/p>\n
This training will be provided to MaRS Staff as soon as practicably possible after he or she joins MaRS.<\/p>\n
Training may include, as appropriate:<\/p>\n
Staff will also be trained when changes are made to this plan.<\/p>\n
Clients who wish to provide feedback on the way MaRS provides services to people with disabilities can do so through e-mail, mail, in person or by telephone.<\/p>\n
All feedback should be directed to Human Resources Clients can expect to hear back in ten (10) business days from receipt of feedback.<\/p>\n MaRS is committed to providing accessible information and communication to all of its clients and recognizes that people with disabilities often use methods other than standards print to access information. MaRS will provide any publicly available correspondence, reports and other documentation in an alternative format where reasonably possible, upon request.<\/p>\n All reports and other documents distributed to the public will indicate that alternative format documents are available upon request.<\/p>\n Types of Alternative Formats available:<\/p>\n
\nMaRS Discovery District
\nSouth Tower, Suite 100
\n101 College Street
\nToronto, ON M5G 1L7
\nTelephone: (416) 673-8100
\nEmail: aoda@marsdd.com<\/a><\/p>\nAvailability and Format of Documents (Alternative Formats)<\/h2>\n